Frequently Asked Questions
Everything you need to know about shopping at Boxhero.
How long does shipping usually take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 business days.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package's progress.
What payment methods do you accept?
Boxhero accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer warranty on your products?
Yes, all Boxhero products come with a standard 1-year manufacturer warranty that covers any defects in materials or workmanship.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but we have a 1-hour window after placement where you can request a change or cancellation. Please contact our live chat for immediate assistance.