Returns & Exchanges

At Boxhero, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unused items in their original packaging. We are dedicated to ensuring your shopping experience is seamless from the moment you order until you are happy with your product.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original box and attach the prepaid shipping label provided via email to the outside of the parcel.

• 3.
  Ship the Item

  Drop off your package at any authorized courier location or schedule a free pickup through our logistics partner's website.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund or ship your replacement item within 5 to 7 business days.